Contact Information

Toll Free Phone: 877-317-9281
International: 254-747-0237
Fax: 866-537-1853
Customer Care Hours: 9am-5pm CST, Mon-Fri (excluding holidays)

Frequently Asked Questions (FAQ)
See links Water FAQ & Water Filter Info at bottom left

What Is Your Return Policy?

IMPORTANT: Please keep all original packing material and documentation in the event that your merchandise needs to be serviced or returned.

Pure Water Essentials is pleased to offer a 30-day money-back guarantee on all Crystal Quest products for the product only. We will not reimburse any freight charges and customer must pay for shipping back to manufacturer. Before returning any product, you must obtain a Return Authorization (RA) number. Return merchandise can not be accepted without an RA number. Please have the following information ready when calling for an RA number: customer name, purchase order number, item name and number and the nature of the problem.

All defective products will be accepted by Pure Water Essentials for credit, exchange, or repair at Pure Water Essentials' discretion within 30 days from the date of purchase. After 30 days, the manufacturer's warranty applies. Non defective product returns can be returned at customer's expense and are subject to a 30% re-stocking fee.

All return merchandise must be returned within 30 days from the date of purchase, complete and in re-saleable condition, and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

Pure Water Essentials reserves the right to authorize product returns beyond 30 days from the date of purchase. If the product is accepted after 30 days, credit will be issued toward future purchases only.

How Secure Is Your Site?
ecommerce provided by Yahoo! Small BusinessYour Security & Peace of Mind is our top priority. Pure Water Essentials protects every online order with government level 128 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. This means you can feel safe and secure shopping with us 24 Hours a day 7 Days a week! SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. does not allow any transactions that do not occur on a secure connection.
What Are Your Shipping Rates?

Shipping Charges. Shipping charges are based on current USPS, FedEx, and UPS delivery rates or common freight carrier rates for oversized/heavy items. Shipping costs are calculated using product weight, dimensions, and distance to delivery destination. All shipping charges are calculated automatically when you enter your shipping address and proceed through checkout. You will have the opportunity to preview your order (including total shipping costs) before confirming your purchase. Occasionally, shipping rates will be calculated incorrectly by our automated system, in which case an error message should be displayed during checkout. In the unlikely event that this occurs, you will be contacted by a Customer Care Representative with the correct shipping charges for your order.

Delivery Time. In general, orders will be processed within two to five business days. Many items need to be assembled and tested before they can be shipped. Ground delivery within the US may take up to fifteen business days but typically occurs within ten business days, depending upon your location. International shipments generally are delivered in 15 to 30 business days. Business days are Monday through Friday, excluding holidays. Shipping time does not include the day of shipment, weekends or holidays.

Special Circumstances. Most orders are shipped direct from the factory. A back order notification will be sent on any item that is not in stock. Some shipping options may not be available for orders shipping to Alaska, Hawaii, US territories and international destinations.

Will Sales Tax Apply to My Order?
Sales tax must be added to orders shipped to destinations within the state of Texas only. We are not required to collect sales tax on shipments outside of Texas.
Can I Send a Money Order?

We would be pleased to accept your money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (Texas only) by entering your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart and our automated system will calculate all pertinent charges for you), or call us (toll free) at 1-877-317-9281 (9am-5pm CST, Mon-Fri) to obtain a grand total for your money order.

Please make your money order payable to Pure Water Essentials including your full name, shipping address, and telephone number and send to:
PO Box 100
China Spring TX 76633-0100

Terms of Use
Pure Water Essentials hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. This disclaimer by Pure Water Essentials in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Pure Water Essentials until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, Pure Water Essentials reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Pure Water Essentials is not responsible for manufacturer price changes, which may occur at any time without notice.

Not All Water Filter Systems Are Created Equal!

Crystal Quest® water filters remove hundreds of contaminants and LAST A LONG TIME. The unique high capacity and multi-stage design means no more over-priced and less effective water filters with replacement filter cartridges that have to be replaced every 100 to 500 gallons!

Pure Water Essentials offers Crystal Quest® water filtration products because Crystal Quest utilizes the latest technologies in the water industry coupled with 30 years of manufacturing expertise to provide you with high capacity, the most effective, healthiest and great-tasting water conveniently and at the most affordable price. Crystal Quest products are attractive, easy to install and use.

Crystal Quest Water Filter Reviews

The CRYSTAL QUEST® Pitcher Water Filter and Shower Filter were awarded "Best Buys" in the August 2006 issue of Consumers Digest magazine.

The CRYSTAL QUEST® Pitcher Water Filter, Shower Filters, Faucet Mount Water Filters, Countertop Plus Water Filter, Reverse Osmosis Filters, Refrigerator Filters, and Travel Water Filters have been recommended in "The Drinking Water Book - How to Eliminate Harmful Toxins From Your Water" (second edition 2006) by Colin Ingram, on pages 118, 119, 120, 121, 122, 134 and 160.